Player Diagnostic Triage
A root cause for a black screen, read out of the player's log bundle.
- Scale
- 10+ diagnostic cases in 2026
- Client
- Retail chains, industrial monitoring operators and cultural venues running SpinetiX fleets
Problem
When a screen in a store, factory or public venue goes black, freezes or stops publishing, answering whether the fault is ours normally takes a specialist hours of reading raw SpinetiX HMP diagnostic logs.
What we built
A structured triage method reads the player's extended diagnostic tarball (spxreport-ext): Apache and publish logs, EDID and HDMI-CEC state, firmware version and stats. It cross-references known failure signatures (authentication mismatches, worker exhaustion, EDID fallback, late CDN publish) and returns a ranked root-cause report with evidence quotes in 5-10 minutes.
Result
Retail chain incidents, industrial monitoring sites and cultural venues have each had a documented root cause and fix, separating publishing-pipeline failures from hardware faults.
Links
No public link. This one runs inside a customer perimeter.
Tags
Ask us about this
Brief